You can verify your alertpay account by submitting us a support ticket containing the following information:
• Proof of address, such as a bank statement, credit card statement, phone bill or utility bill. The name and address must match with the information listed in your AlertPay account. Please ensure that the statement date is visible and that it is dated within the last 3 months.
• A government issued photo identification document, such as a passport, driver’s license, country/state ID. This identification must be valid and cannot be expired. Please ensure that your date of birth is visible. Please feel free to hide or blank out any irrelevant information such as your driver's license number or account balances.
You will also have to complete our phone validation procedure. To start the phone validation procedure, just follow these steps:
1. Login to your AlertPay account.
2. Click on “Profile”.
3. Under “Personal” Select “Verification”.
4. Click on “Phone Validation” and complete the steps.
Be sure to select Verification from the link bellow.
https://www.alertpay.com/en/contact.aspx
